axa Platform Privacy Notice

What Data We Collect on axa

We at axa collect your email address, mobile phone number, full name, date of birth, and national identification number during account registration. We also collect your residential address and proof-of-address documents (utility bill, government ID) as part of our Know Your Customer (KYC) verification process. This information is mandatory; we cannot open an account without it.

When you deposit or withdraw funds, we collect transaction details: payment method, amount, timestamp, and your bank or e-wallet account identifier. We do not store your full payment card or bank account number; we retain only the last four digits and payment-method type for your records. Our payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) handle the actual payment data.

We also collect your betting history, game play logs, account balance, and login timestamps. This data helps us detect fraud, settle disputes, and improve our platform. We do not collect your location data, browsing history outside axa, or any information unrelated to your account activity.

How We Use Your Data on axa

We use your personal information to verify your identity, comply with anti-money-laundering (AML) and Know Your Customer (KYC) regulations, and process your deposits and withdrawals. Our compliance team reviews your data during account opening and periodically during your account lifecycle. We may request additional documents if our systems flag unusual activity or if regulatory requirements change.

We use your betting and game-play data to settle markets fairly, detect bonus abuse, and investigate disputes. If you report a problem with a Liga 1 match settlement or a live-dealer table outcome, we review your account history to resolve it. We also use aggregated, anonymized data to improve our platform — for example, analyzing which payment methods are most popular in Jakarta, Surabaya, Bandung, and Medan.

We do not use your data for marketing purposes unless you explicitly opt in. We do not send unsolicited promotional emails or SMS messages. If you receive marketing communications from axa, you can unsubscribe at any time through your account settings or by contacting our support team.

Third-Party Processors and Data Sharing on axa

We at axa share your data with third-party service providers who help us operate the platform. Our payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) receive your payment details to process deposits and withdrawals. Our compliance partners receive your KYC documents to verify your identity. Our customer-support vendors receive your account information to assist with inquiries.

We do not share your data with advertisers, data brokers, or any third party for commercial purposes. We may disclose your information if required by law — for example, if a court orders us to provide account records or if a regulatory authority requests data as part of an investigation. We notify you of such disclosures unless legally prohibited from doing so.

We at axa encrypt your sensitive data, limit staff access, and comply with data-protection law in every jurisdiction where we operate.

Cookies and Tracking on axa

We at axa use cookies to keep you logged in, remember your preferences, and detect fraud. Our essential cookies are necessary for the platform to function; you cannot disable them without losing access to your account. Our analytics cookies help us understand how users interact with axa — for example, which games are most popular during Idul Fitri or which payment methods are preferred in different regions.

We do not use third-party tracking pixels or cross-site cookies. We do not share cookie data with external advertisers. You can manage cookie preferences in your browser settings; however, disabling essential cookies will prevent you from accessing axa. Our cookie policy is updated annually; we notify you of material changes via email.

Data Retention and Deletion on axa

We retain your account data for as long as your account is active. If you close your account, we retain your data for seven years to comply with anti-money-laundering regulations and to resolve any outstanding disputes. After seven years, we delete your personal information unless we are legally required to retain it longer.

If you request account deletion, we anonymize your betting history and game-play logs so they cannot be linked to you. We retain transaction records (deposits, withdrawals, settlements) for regulatory compliance; these records are encrypted and accessible only to our compliance team. You can request a copy of your data before deletion by contacting our support team.

Contact and Data Subject Rights on axa

If you have questions about our privacy practices, want to access your data, or wish to exercise your rights, contact our support team via live chat (24 hours), email, or the contact form on our website. Our data-protection officer reviews all requests within 10 business days. For users in Jakarta, Surabaya, Bandung, and Medan, we provide English and Indonesian-language support. If you are unsatisfied with our response, you may lodge a complaint with your jurisdiction's data-protection authority or gaming regulator.